Sunday, September 17, 2017

Emails disappear from Outlook Inbox after being read

It is not the first time that users or clients come to me complaining that as soon as they read an email in their Inbox folder in Outlook, the email disappears when they select another email or folder.

Every time this is caused by the user (somehow!) creating a view filter to only display unread emails:

Once the filter is removed, everything is back to normal!

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