Collecting Microsoft Teams Logs

Microsoft Teams has three different types of logs, which get stored on different locations.

Web Logs
Consists of most Teams client activity.

• Windows: to capture logs, open Teams and press CTRL+ALT+SHIFT+1 in the client, and the logs will be downloaded to %downloads%\MSTeams Diagnostics Log.txt
• MAC: press Command+Option+SHIFT+1 in client to download logs to Downloads\MSTeams Diagnostics Log.txt

Desktop Logs
This log has most information about framework and bootstrapping information, app bootstrap process, plugin initialization, update management and SSO/ADAL Sign in information.

• Windows: %appdata%\Microsoft\Teams\logs.txt
• MAC: ~/Library/Application Support/Microsoft/Teams/logs.txt

Media Stack Logs
This log has media connectivity related information.

• Windows: %appdata%\Microsoft\Teams\media-stack
• MAC: ~/Library/Application Support/Microsoft/Teams/media-stack

Microsoft Teams Mobile client (iOS):
To collect log on Teams mobile client, open Microsoft Teams app -> Settings -> Report an issue. A new email will open with log.txt attached.